Contact Aspen Mountain Press

Customer Service: If you have a problem with your e-book purchase a representative of Aspen Mountain Press will respond to your e-mail within 24 hours and work with you to resolve your problem.  Please contact: Customer-Service (at) AspenMountainPress.com

Technical (Web Page, Email, Webstore): doghouse (at) AspenMountainPress.com

Please note: Due to the electronic nature of our product we cannot issue refunds as we cannot verify the product has been removed from all storage media. However, we will work with you to resolve issues related to your purchase.

Privacy Policy of Aspen Mountain Press

Aspen Mountain Press has implemented this Privacy Policy as part of our commitment to protecting your personal information from misuse while using the Aspen Mountain Press web site (the Site). The Site is not intended for children under the age of 18. If you are under 18, please do not provide any personal information on the Site. This Privacy Policy applies to our online information-gathering and dissemination practices in connection with the Site.

Aspen Mountain Press collects only such personal information as is required to use the features of the Site, to ensure your user account is secure, and to process sales transactions. Our collection and use of different kinds of information is outlined below.

Personal Information

You do not have to provide personal information to use the Site. However, particular services provided by the Site, including purchasing, require that you furnish personal information. We collect such personal information only when you provide it to us—for example, when purchasing products; requesting customer service assistance; participating in message board and chat room discussions; or taking part in promotional opportunities, such as contests. You may be asked to provide your contact information (such as your name, postal address, telephone numbers, and/or e-mail address), and financial information (such as credit card numbers) in connection with your use of such Services.

Your contact information is used to respond to your requests, for example, to send you products ordered from the Site or to answer your customer service questions. We may send you periodic mailings with information on products that we think may be of interest to you, updates to the Site, or upcoming events.

Your personal information may be modified at any time by clicking the "My Account" link which appears in the footer of every page on the Site.

Disclosure of Personal Information

We may disclose personal information if we believe that we are permitted to do so (i) by law, (ii) to comply with legal process or governmental requests, (iii) to enforce our legal rights, including the enforcement of copyright, or (iv) to protect the rights, property, or safety of the Site, its users, or the public.

Aspen Mountain Press does not sell, rent or trade our customers' personal information with other companies.

Aspen Mountain Press works with selected third party companies who provide specific business services, including but not limited to web site hosting, order processing and fulfillment, credit card authentication, and other administrative services. We only share personal information with such third parties to the extent necessary for such third parties to provide those services, and we take reasonable steps to ensure that your personal information is protected from unauthorized use.

We reserve the right to transfer any and all information, including your personal information, to a third party in the event that we sell or transfer our Site assets to such third party.

Security of Personal Information

We have security measures in place to protect against the loss, misuse, and alteration of personal information under our control. When a credit card number is requested on the Site, that credit card number is transmitted to us in an encrypted format, using industry standard SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information provided to us through the Site, and you provide all such information at your own risk.

Credit card information is not permanently stored in our database, but it is stored long enough to ensure the correct processing and receipt of your order. We make reasonable efforts to ensure the security of such information stored on our systems.

If you believe your credit card has been erroneously charged or used for non-authorized purchases immediately contact:

Customer-Service (at) AspenMountainPress.com  or call 303-886-3150

Refund requests are investigated within 24 hours and refund payment made immediately once a mistake or error has been verified.

Revisions to this Policy

Any of the policies described above may be changed at any time without prior notice. Refer to the "Last Updated" date at the top of this page to determine if this Privacy Policy has been revised. Use of the Site constitutes your acceptance of the terms of this Privacy Policy then in effect.

If you have any questions about this Privacy Policy, our Site's practices, or your dealings with us, contact Customer-Service -at- AspenMountainPress.com