Tonight I had a pleasant surprise. I received a phone call from a customer who “lost” her e-Book in cyber space, her hard drive, some nebulous file path. I totally empathized with her because I’ve done it too. You know what I mean. You go to save a document and instead of the folder you planned on it being in, it ends up in something like “My Documents” or some other auto default your computer has. You know you just saved the darn thing, so why the heck can’t you find it?
Well, E. was very sweet. She asked me to help her out as she exceeded her download attempts. She had a problem and I was able to help…YEA!
So, we’re discussing where these darn files go, and I’m emailing her the file for Cold Warriors and I ask her, “How did you hear about Cold Warriors?”
“On Pat Cromwell’s site.”
Once we were sure her book was where it was supposed to be and we hung up, I went to Pat Cromwell’s. What a delightful site. But what impressed me more was her dedication to I/R e-Books. Double kudos to Ms. Cromwell for the support of I/R stories and e-Books.
A happy customer, a happy publisher, all because of a web link. You never know where someone might find you.
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